Home/About
Service Process
Receive customer inquiries, listen to customer requirements and problems.
In the thirties of the year since MTC-MERCURY TRADING CO., LTD. (MTC) registered in Taiwan in 1983, MTC has become one of Taiwan's best known agents and wholesalers in precision measurement instruments and industrial safety products.
The manufacturers we represented and our professional service enjoyed the confidence from customers in Taiwan and China.
In the thirties of the year since MTC-MERCURY TRADING CO., LTD. (MTC) registered in Taiwan in 1983, MTC has become one of Taiwan's best known agents and wholesalers in precision measurement instruments and industrial safety products.
The manufacturers we represented and our professional service enjoyed the confidence from customers in Taiwan and China.
-
01Client consultationListen to your requests and problems.
-
02Requirement verificationProvide the product/service solution.
-
03Model selectionTo guide the customer choose product model and accessories.
-
04DemonstrationArrange the demonstration to customers.
-
05QuotationsProvide a clear and reasonable quotation for customer selection.
-
06ContractConfirm the details of the contract and both parties sign a contract.
-
07DeliveryArrange the details of shipment and delivery.
-
08InstallationOur service engineers will install equipment.
-
09TrainingProvide the customize training courses for customers.
-
10Acceptance and warrantyAcceptance Inspection and warranty confirmation of product or service.
-
11Repair and maintenanceRepair and maintenance of equipment according to customer requirement and usage.
-
12TroubleshootingIf customers encounter problems in using, we will respond as soon as possible.
